Integration

CallVelocity
+ Twilio

Connect CallVelocity to Twilio in minutes. Every inbound call gets analyzed automatically.

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Twilio is the most popular cloud communications platform for businesses that build or customize their phone systems. If your team takes calls through a Twilio-powered number, CallVelocity plugs in directly — no middleware, no manual exports.

How it works

Connect your Twilio account

Enter your Twilio Account SID and Auth Token in your CallVelocity settings. We'll verify the connection instantly.

Select which numbers to monitor

Choose one or more Twilio phone numbers to analyze. You can add or remove numbers at any time.

Calls start flowing automatically

Every inbound call to your monitored numbers is captured, transcribed, and scored within minutes of the call ending. No changes to your existing Twilio setup required.

What's included

Automatic call capture from any Twilio number

Works with Twilio Studio, Flex, and standard Programmable Voice

No webhook setup required — we handle the integration

Real-time call notifications in Slack

Retroactive analysis available for past recordings

Who this is for

Teams using Twilio-based phone systems, custom-built call centers, or any business that has programmatically configured their phone numbers through Twilio.