CallVelocity exists because inbound leads slip through the cracks every day - not because the advertising failed, but because the conversation did. We give teams the training and coaching to fix that, one call at a time.
CallVelocity didn't start as a software company. It started inside our own custom home remodeling business. We were spending real money on advertising to make the phone ring - and then watching leads slip away in the conversations that followed. A caller would raise a price concern, the person on our phones would say "feel free to call back," and a five-figure remodeling job would quietly walk out the door. No one ever knew.
"You can't improve what you can't see. And most sales managers can't see 95% of the calls their team is taking."
- Karim Rahim, Founder & CEOThe tools that existed were either built for enterprise call centers - expensive, complex, and requiring a dedicated IT team - or they were basic transcription services with no insight into what actually happened on the call. Nothing was built for a business like ours. So we built it ourselves: a tool that listened to every inbound call, understood what was happening at a sales level - not just a transcription level - and turned it into specific coaching our team could act on the very next call.
It worked better than we ever expected. Our close rate climbed, our team got sharper every week, and the same ad spend started producing meaningfully more booked jobs. Pretty soon, other business owners we knew saw what was happening and started asking the same question: "Can we use that?"
That's when we realized this wasn't just our problem - it was every phone-driven business's problem. So we launched CallVelocity to bring the same tool to everyone else. Today we have a lot of happy customers across home services, healthcare, enrollment, and beyond - and the thing we hear most often is some version of "we can't live without this."
Most reps don't know they're losing calls the wrong way. Once they can see it, they want to fix it. Our job is to make the invisible visible.
The best investment most businesses can make isn't adding headcount - it's making the team they have dramatically better. That's what we're built for.
The HVAC owner and the Fortune 500 VP of Sales have the same problem. One of them gets a $200k tool. We think that's wrong.
We obsess over making our coaching specific and actionable. An insight without a "here's exactly what to say next time" attached to it isn't worth anything.
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